Local SMBs
Right-sized IT for growing Ottawa and Toronto businesses without internal IT.
Most local SMBs we meet have an owner, an office manager or a curious developer doing IT on the side. That works until it stops, usually around the time the team grows past 15 or 20 people. We step in as the IT department you would build if you had the time, with flat-rate support, a clear roadmap and senior engineers behind the helpdesk.
- No internal IT, owner or office manager fielding tickets
- Mixed-vintage hardware and software
- Cybersecurity insurance asking harder questions every year
- No clear IT roadmap or budget
- Take over day-to-day IT support, onboarding, offboarding and vendor coordination so it stops eating someone's evenings.
- Clean up Microsoft 365 licensing, identity and security baselines so nothing obvious is left exposed.
- Replace aging laptops, servers and Wi-Fi on a planned schedule instead of in panic.
- Build a simple 12-month IT roadmap tied to your business plan, not a vendor's price list.
What good looks like.
The practical results clients in this industry see after the first 90 days.
One trusted contact for anything IT or security related.
Predictable monthly spend with no surprise project invoices.
Better answers for your cyber insurance renewal questionnaire.
A team that stops losing time to small, repeatable IT problems.
A starting stack for Local SMBs.
Managed IT Services
Proactive monitoring, patching and engineer-led support that keeps your team productive.
Learn moreCybersecurity Services
Layered defence, identity protection and compliance support built around real SMB risk.
Learn moreMicrosoft 365 Services
Tenant design, security hardening, Intune, SharePoint and Teams done properly.
Learn moreHelpdesk Support
Friendly, fast Canadian helpdesk with real engineers - not scripted readers.
Learn moreWhat regulators, insurers and clients expect
The compliance pressures we see most often in local smbs - and how we cover them.
Cyber insurance
Even small policies now require enforced MFA, EDR, backups and basic IR planning. We map our baseline to your renewal questionnaire.
PIPEDA
Any business handling Canadian personal information has obligations under PIPEDA. Our baseline covers documented access, breach response and reasonable safeguards.
Vendor / customer requirements
Larger customers may impose vendor security requirements. We help you respond without having to build a security program from scratch.
How IT should feel in local smbs
What a normal day looks like once the environment is documented, hardened and supported properly.
New hire
Documented onboarding: identity, licences, device, training, building access - done before day one.
Daily operations
One contact for any IT or security question. Tickets answered in minutes, not days.
Hardware refresh
Laptops, servers and Wi-Fi replaced on a planned schedule, not in panic after a failure.
Departure
Offboarding runbook triggered by HR revokes access, reclaims devices and produces an audit log.
What we typically deploy
A starting point - we right-size to your environment, vendors and budget.
- Microsoft 365 Business Premium
- Entra ID with enforced MFA
- Intune for Windows and macOS
- Managed EDR
- Veeam / Datto with cloud-immutable backup
- Meraki or UniFi for Wi-Fi and firewall
Local SMBs questions we hear most
Let's right-size your IT in 30 minutes.
No sales pitch. We review your current environment, identify key risks and quick wins, and leave you with a practical roadmap you can actually use.
Prefer a shorter introductory call first? Quick intro calls are also available.
- Microsoft 365 review
- Security quick wins
- Backup & recovery assessment
- Infrastructure recommendations
- Operational risk review
A prioritized list of quick wins, risks, and next steps. Yours to keep, whether we work together or not.